Return & Exchange Policy

Last Updated: May 24, 2026

At Aonami, we strive to provide the best quality and service to our customers. If you experience any issue with your order, you may request a return or exchange according to the following policy:

1. Return & Exchange Period

Customers may request a return or exchange within 7 days from the date of receiving the order.

2. Return Conditions

Returns are accepted in the following cases:

* The product arrived damaged or defective
* The wrong product was received
* Missing items in the order

The product must be:

* In its original condition
* Unused
* In the original packaging with all included accessories

3. Exchange Conditions

Products may be exchanged if:

* There is a manufacturing defect
* The received product does not match the order specifications

Aonami reserves the right to reject exchange requests if the product shows signs of use or damage caused by misuse.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

* Used products
* Customized or personalized products
* Discounted or sale items

5. Shipping Fees

* If the issue is caused by the store, Aonami will cover all shipping costs.
* If the return is due to personal preference, shipping fees may be deducted from the refunded amount.

6. Refund Process

Once the returned product is received and inspected, the customer will be notified regarding approval or rejection of the refund request.

Approved refunds will be processed within 5 to 14 business days using the original payment method.

7. How to Request a Return or Exchange

To request a return or exchange, please contact us through:

* Phone Number: 0541697337

Please include:

* Order number
* Reason for the request
* Supporting photos if applicable

8. Policy Updates

Aonami reserves the right to modify this Return & Exchange Policy at any time. Any updates will be posted on this page.